The Customer Experience and Insight (CXI) Research Group

The Customer Experience and Insight (CXI) Research Group is part of Swinburne Business School. We exist to advance the art and science of experience by combining diverse academic expertise with deep industry engagement.

We have an experienced team of research consultants and a network of associates at leading European and American universities. This gives us the expertise and global perspective to conduct world-class academic and industry research, advancing the knowledge and practice of experience now and into the future.

Our mission

CXI is dedicated to advancing knowledge and practice in business-to-business and business-to-customer relationships through the study of customer experience.

We work collaboratively with organisations to create and deliver customer value, and ultimately compete on customer experience. We achieve this through employing a range of qualitative and quantitative research methodologies and frameworks that generate powerful insights.

Upcoming (0)

Sorry, there are no upcoming events

Past (13)

Brand Management Success Over Time primary image

Brand Management Success Over Time

Wed, Nov 29, 12:00 PM GMT+11

Free

2023 World Retail Congress Overview primary image

2023 World Retail Congress Overview

Wed, May 31, 7:30 AM

Check ticket price on event

Learning from Experience: From Surviving to Thriving in times of Disruption primary image

Learning from Experience: From Surviving to Thriving in times of Disruption

Fri, Sep 18, 9:30 AM GMT+10

Check ticket price on event

CANCELLED EVENT - Customer Experience & Insights Research Group Futures Forum 2020 primary image

CANCELLED EVENT - Customer Experience & Insights Research Group Futures Forum 2020

Fri, Apr 17, 7:30 AM

Free

Competing on Customer Experience Workshop 2019 (CCX) primary image

Competing on Customer Experience Workshop 2019 (CCX)

Tue, Oct 22, 9:00 AM

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CXI X² Innovation Workshop – Placemaking for Customer Experience primary image

CXI X² Innovation Workshop – Placemaking for Customer Experience

Thu, Oct 10, 8:30 AM

Check ticket price on event

Customer Experience & Networking Session primary image

Customer Experience & Networking Session

Thu, Jun 13, 5:30 PM

Free

CXI X² – EX & CX Aligned  primary image

CXI X² – EX & CX Aligned

Thu, Nov 29, 8:45 AM

Check ticket price on event

CXI New Zealand Advancing The Art of Science & Experience primary image

CXI New Zealand Advancing The Art of Science & Experience

Tue, Oct 23, 12:00 PM

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CXI Inspiration Seminar Series - Amplifying Experience: Melbourne  primary image

CXI Inspiration Seminar Series - Amplifying Experience: Melbourne

Wed, Sep 19, 7:00 AM

Check ticket price on event

CXI Inspiration Seminar Series - Amplifying Experience: Sydney  primary image

CXI Inspiration Seminar Series - Amplifying Experience: Sydney

Tue, Sep 18, 7:00 AM

Check ticket price on event

Advancing The Art & Science Of Experience Sydney primary image

Advancing The Art & Science Of Experience Sydney

Wed, Mar 14, 7:00 AM

Check ticket price on event

Brand Management Success Over Time primary image

Brand Management Success Over Time

Wed, Nov 29, 12:00 PM GMT+11

Free

2023 World Retail Congress Overview primary image

2023 World Retail Congress Overview

Wed, May 31, 7:30 AM

Check ticket price on event

Learning from Experience: From Surviving to Thriving in times of Disruption primary image

Learning from Experience: From Surviving to Thriving in times of Disruption

Fri, Sep 18, 9:30 AM GMT+10

Check ticket price on event

CANCELLED EVENT - Customer Experience & Insights Research Group Futures Forum 2020 primary image

CANCELLED EVENT - Customer Experience & Insights Research Group Futures Forum 2020

Fri, Apr 17, 7:30 AM

Free

Competing on Customer Experience Workshop 2019 (CCX) primary image

Competing on Customer Experience Workshop 2019 (CCX)

Tue, Oct 22, 9:00 AM

Check ticket price on event

CXI X² Innovation Workshop – Placemaking for Customer Experience primary image

CXI X² Innovation Workshop – Placemaking for Customer Experience

Thu, Oct 10, 8:30 AM

Check ticket price on event

Customer Experience & Networking Session primary image

Customer Experience & Networking Session

Thu, Jun 13, 5:30 PM

Free

CXI X² – EX & CX Aligned  primary image

CXI X² – EX & CX Aligned

Thu, Nov 29, 8:45 AM

Check ticket price on event

CXI New Zealand Advancing The Art of Science & Experience primary image

CXI New Zealand Advancing The Art of Science & Experience

Tue, Oct 23, 12:00 PM

Check ticket price on event

CXI Inspiration Seminar Series - Amplifying Experience: Melbourne  primary image

CXI Inspiration Seminar Series - Amplifying Experience: Melbourne

Wed, Sep 19, 7:00 AM

Check ticket price on event

CXI Inspiration Seminar Series - Amplifying Experience: Sydney  primary image

CXI Inspiration Seminar Series - Amplifying Experience: Sydney

Tue, Sep 18, 7:00 AM

Check ticket price on event

Advancing The Art & Science Of Experience Sydney primary image

Advancing The Art & Science Of Experience Sydney

Wed, Mar 14, 7:00 AM

Check ticket price on event

The Customer Experience and Insight (CXI) Research Group is part of Swinburne Business School. We exist to advance the art and science of experience by combining diverse academic expertise with deep industry engagement.

We have an experienced team of research consultants and a network of associates at leading European and American universities. This gives us the expertise and global perspective to conduct world-class academic and industry research, advancing the knowledge and practice of experience now and into the future.

Our mission

CXI is dedicated to advancing knowledge and practice in business-to-business and business-to-customer relationships through the study of customer experience.

We work collaboratively with organisations to create and deliver customer value, and ultimately compete on customer experience. We achieve this through employing a range of qualitative and quantitative research methodologies and frameworks that generate powerful insights.

Events

Sorry, there are no upcoming events
Brand Management Success Over Time primary image

Brand Management Success Over Time

Wed, Nov 29, 12:00 PM GMT+11

Free

2023 World Retail Congress Overview primary image

2023 World Retail Congress Overview

Wed, May 31, 7:30 AM

Check ticket price on event

Learning from Experience: From Surviving to Thriving in times of Disruption primary image

Learning from Experience: From Surviving to Thriving in times of Disruption

Fri, Sep 18, 9:30 AM GMT+10

Check ticket price on event

CANCELLED EVENT - Customer Experience & Insights Research Group Futures Forum 2020 primary image

CANCELLED EVENT - Customer Experience & Insights Research Group Futures Forum 2020

Fri, Apr 17, 7:30 AM

Free

Competing on Customer Experience Workshop 2019 (CCX) primary image

Competing on Customer Experience Workshop 2019 (CCX)

Tue, Oct 22, 9:00 AM

Check ticket price on event

CXI X² Innovation Workshop – Placemaking for Customer Experience primary image

CXI X² Innovation Workshop – Placemaking for Customer Experience

Thu, Oct 10, 8:30 AM

Check ticket price on event

Customer Experience & Networking Session primary image

Customer Experience & Networking Session

Thu, Jun 13, 5:30 PM

Free

CXI X² – EX & CX Aligned  primary image

CXI X² – EX & CX Aligned

Thu, Nov 29, 8:45 AM

Check ticket price on event

CXI New Zealand Advancing The Art of Science & Experience primary image

CXI New Zealand Advancing The Art of Science & Experience

Tue, Oct 23, 12:00 PM

Check ticket price on event

CXI Inspiration Seminar Series - Amplifying Experience: Melbourne  primary image

CXI Inspiration Seminar Series - Amplifying Experience: Melbourne

Wed, Sep 19, 7:00 AM

Check ticket price on event

CXI Inspiration Seminar Series - Amplifying Experience: Sydney  primary image

CXI Inspiration Seminar Series - Amplifying Experience: Sydney

Tue, Sep 18, 7:00 AM

Check ticket price on event

Advancing The Art & Science Of Experience Sydney primary image

Advancing The Art & Science Of Experience Sydney

Wed, Mar 14, 7:00 AM

Check ticket price on event

Brand Management Success Over Time primary image

Brand Management Success Over Time

Wed, Nov 29, 12:00 PM GMT+11

Free

2023 World Retail Congress Overview primary image

2023 World Retail Congress Overview

Wed, May 31, 7:30 AM

Check ticket price on event

Learning from Experience: From Surviving to Thriving in times of Disruption primary image

Learning from Experience: From Surviving to Thriving in times of Disruption

Fri, Sep 18, 9:30 AM GMT+10

Check ticket price on event

CANCELLED EVENT - Customer Experience & Insights Research Group Futures Forum 2020 primary image

CANCELLED EVENT - Customer Experience & Insights Research Group Futures Forum 2020

Fri, Apr 17, 7:30 AM

Free

Competing on Customer Experience Workshop 2019 (CCX) primary image

Competing on Customer Experience Workshop 2019 (CCX)

Tue, Oct 22, 9:00 AM

Check ticket price on event

CXI X² Innovation Workshop – Placemaking for Customer Experience primary image

CXI X² Innovation Workshop – Placemaking for Customer Experience

Thu, Oct 10, 8:30 AM

Check ticket price on event

Customer Experience & Networking Session primary image

Customer Experience & Networking Session

Thu, Jun 13, 5:30 PM

Free

CXI X² – EX & CX Aligned  primary image

CXI X² – EX & CX Aligned

Thu, Nov 29, 8:45 AM

Check ticket price on event

CXI New Zealand Advancing The Art of Science & Experience primary image

CXI New Zealand Advancing The Art of Science & Experience

Tue, Oct 23, 12:00 PM

Check ticket price on event

CXI Inspiration Seminar Series - Amplifying Experience: Melbourne  primary image

CXI Inspiration Seminar Series - Amplifying Experience: Melbourne

Wed, Sep 19, 7:00 AM

Check ticket price on event

CXI Inspiration Seminar Series - Amplifying Experience: Sydney  primary image

CXI Inspiration Seminar Series - Amplifying Experience: Sydney

Tue, Sep 18, 7:00 AM

Check ticket price on event

Advancing The Art & Science Of Experience Sydney primary image

Advancing The Art & Science Of Experience Sydney

Wed, Mar 14, 7:00 AM

Check ticket price on event